Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Elevate your career with our Call Centre Supervisor Course, designed to empower professionals with essential skills for success. Master key performance indicators to boost team efficiency and customer satisfaction. Learn to handle escalations with effective communication and team coordination. Tackle common challenges like high staff turnover and quality maintenance. Optimise processes using Six Sigma, Lean Management, and technology integration. Develop actionable plans with clear objectives and resource management. Join us to transform your supervisory skills today!
Live mentoring sessions weekly
Count on our team of specialists to assist you weekly
Imagine learning something while clarifying your doubts with people who already work in the field? At Apoia this is possible
Access open rooms with various industry professionals
Expand your network
Share experiences with specialists from other areas and tackle your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Master KPIs: Boost team efficiency and customer satisfaction.
Resolve Escalations: Navigate and manage customer issues effectively.
Optimise Processes: Implement Six Sigma and Lean management strategies.
Enhance Communication: Develop effective team coordination skills.
Action Planning: Allocate resources and set clear, measurable objectives.