De-Escalating Conversations For Customer Service Course
Content always updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Ithute botsipa jwa go ritibatsa dipuisano ka Thuto ya rona ya Bodiredi jwa Ditirelo tsa Bareki, e e diretsweng batho ba ba dirang mo mafelong a di call centre ba ba batlang go tokafatsa bokgoni jwa bone. Ithute go rarabolola dikgotlhang ka botswerere, go laola maikutlo a a gateletsang, le maano a go rarabolola mathata. Godisa go reetsa ka tlhoafalo, kutlwelobotlhoko, le mekgwa e e tlhamaletseng ya puisano. Nna le bokgoni mo go kwalenng botlhe le go bega, mme o fete ditebelelo tsa bareki ka go tlhaloganya ditlhokego tsa bone le go samagana le dingongorego tsa bone ka botswerere. Tsholetsa bokgoni jwa gago jwa ditirelo tsa bareki gompieno.
Weekly live mentoring sessions
Count on our team of specialists to assist you every week
Imagine learning something while addressing your queries with individuals already working in the field? At Apoia, this is possible
Have access to open sessions with various industry professionals
Expand your network
Exchange experiences with specialists from other sectors and resolve your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Ithute go ritibatsa: Rarabolola dikgotlhang ka bothata ka mekgwa e e nang le mosola.
Tokafatsa puisano: Dirisa kutlwelobotlhoko le bothata go dira ditirisano tse di nang le mosola.
Go laola maikutlo a a gateletsang: Nna o ritibetse ebile o le setswerere fa o le mo kgatelelong.
Go rarabolola mathata: Lemoga medi ya mathata le go diragatsa ditharabololo tse di mosola.
Bokgoni jwa bareki: Feta ditebelelo mme o samagane le dingongorego ka botswerere.