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People Skills Course
- Tsholetsa bokgoni jwa gago jwa puisano ka Thuto ya Bokgoni jwa Go Dirisana le Batho, e e diretsweng batho ba ba dirang go itshetsa ba ba batlang go tokafatsa bokgoni jwa bone. Ithute ka botlalo dintlha tsa botlhokwa jaaka mekgwa e e mosola ya puisano, maano a go rarabolola dikgotlhang, le bokgoni jwa go dirisana le batho. Nna setswerere mo go reetseng ka tlhoafalo, tirisanommogo, le ditshupo tse di seng mafoko go aga kamano e e molemo le go rarabolola dikgotlhang. Dikarolo tsa rona tse dikhutshwane mme di le botlhokwa di netefatsa thuto e e mosola, di go thusa go gaisetsa mo maemong ape fela a tiro. Ikopanye le rona jaanong go fetola bokgoni jwa gago jwa puisano le go tsweletsa pele tiro ya gago.
Tsholetsa bokgoni jwa gago jwa puisano ka Thuto ya Bokgoni jwa Go Dirisana le Batho, e e diretsweng batho ba ba dirang go itshetsa ba ba batlang go tokafatsa bokgoni jwa bone. Ithute ka botlalo dintlha tsa botlhokwa jaaka mekgwa e e mosola ya puisano, maano a go rarabolola dikgotlhang, le bokgoni jwa go dirisana le batho. Nna setswerere mo go reetseng ka tlhoafalo, tirisanommogo, le ditshupo tse di seng mafoko go aga kamano e e molemo le go rarabolola dikgotlhang. Dikarolo tsa rona tse dikhutshwane mme di le botlhokwa di netefatsa thuto e e mosola, di go thusa go gaisetsa mo maemong ape fela a tiro. Ikopanye le rona jaanong go fetola bokgoni jwa gago jwa puisano le go tsweletsa pele tiro ya gago.
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Peramedical Course
- Tsholetsa bokgoni jwa gago jwa booki ka Thuto ya rona ya Bongaka e e Potlakileng, e e diretsweng go oketsa botsipa jwa gago mo go arabeng maemo a potlako a bongaka. Ithute kaedi tsa CPR tsa bosheng, go balelwa le dipalo tsa kgatelelo le mowa o o tsenngwang le tiriso ya AED. To kafatsa puisano ya gago le ba EMS mme o tokafatse mokgwa wa gago wa go kwala ditokomane tsa ditiragalo. Nna le botsipa mo ditlhatlhobong tsa ntlha tsa seemo, diteko tsa go tsibogela ga molwetse, le go tlhatlhoba ditsela tsa mowa, go hema, le madi a a tsamaelang mo mmeleng. Tsaya karolo jaanong go nna mo seemong se se kwa pele sa mekgwa le melawana ya go boloka matshelo.
Tsholetsa bokgoni jwa gago jwa booki ka Thuto ya rona ya Bongaka e e Potlakileng, e e diretsweng go oketsa botsipa jwa gago mo go arabeng maemo a potlako a bongaka. Ithute kaedi tsa CPR tsa bosheng, go balelwa le dipalo tsa kgatelelo le mowa o o tsenngwang le tiriso ya AED. To kafatsa puisano ya gago le ba EMS mme o tokafatse mokgwa wa gago wa go kwala ditokomane tsa ditiragalo. Nna le botsipa mo ditlhatlhobong tsa ntlha tsa seemo, diteko tsa go tsibogela ga molwetse, le go tlhatlhoba ditsela tsa mowa, go hema, le madi a a tsamaelang mo mmeleng. Tsaya karolo jaanong go nna mo seemong se se kwa pele sa mekgwa le melawana ya go boloka matshelo.
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Performance Analyst Course
- Tsholetsa tiro ya gago mo lekaleng la ditirelo tsa mogala (call center) ka Performance Analyst Course ya rona, e e diretsweng go naya baitseanape dithata ka bokgoni jo bo botlhokwa mo go sekasekeng data le go dira dipego. Ithute go phepafatsa data, go e bontsha ka tsela e e bonalang, le mekgwa ya dipalopalo go tlhaloganya ditsela tse dilo di tsamayang ka teng le dipaterone ka botlalo. Ithute go tlhalosa le go lekanya dintlha tsa botlhokwa tsa tiragatso (key performance indicators), tokafatsa puisano ka dipego tse di rulagantsweng, mme o dirise tlhatlhobo ya dinako go dira ditshupetso tsa isago. Bona bokgoni jwa go rotloetsa ditokafatso tsa tiragatso le go dira ditshwetso tse di ikaegileng ka data ka botlalo.
Tsholetsa tiro ya gago mo lekaleng la ditirelo tsa mogala (call center) ka Performance Analyst Course ya rona, e e diretsweng go naya baitseanape dithata ka bokgoni jo bo botlhokwa mo go sekasekeng data le go dira dipego. Ithute go phepafatsa data, go e bontsha ka tsela e e bonalang, le mekgwa ya dipalopalo go tlhaloganya ditsela tse dilo di tsamayang ka teng le dipaterone ka botlalo. Ithute go tlhalosa le go lekanya dintlha tsa botlhokwa tsa tiragatso (key performance indicators), tokafatsa puisano ka dipego tse di rulagantsweng, mme o dirise tlhatlhobo ya dinako go dira ditshupetso tsa isago. Bona bokgoni jwa go rotloetsa ditokafatso tsa tiragatso le go dira ditshwetso tse di ikaegileng ka data ka botlalo.
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Performance Course
- Itsollele bokgoni jwa gago jwa botaki ka Thuto ya rona ya Botsipa jwa Bodiragatsi, e e diretsweng batho ba ba dirang botswerere go itsa botaki jwa bone. Ineelle mo mekgweng ya botlhokwa ya go ikatisa, o ithute go laola nako, puo ya mmele, le go laola lentswe. Bona lesedi go tswa mo go sekasekeng ditiragatso le go ithuta ka bataki ba ba nang le tlhotlheletso. Tlhamela dikwalo tse di gogelang le go rulaganya dipolelo ka boammaaruri. Tokafatsa bokgoni jwa gago ka dipholoso tse di agang le ditokafatso tse di tswelelang pele. Gatelela tiragatso ya gago ya bofelo ka bokgabane jwa botegeniki, go netefatsa gore polelo nngwe le nngwe e tsibogela bareetsi ba gago. Kopanela jaanong go fetola loeto lwa gago lwa botaki.
Itsollele bokgoni jwa gago jwa botaki ka Thuto ya rona ya Botsipa jwa Bodiragatsi, e e diretsweng batho ba ba dirang botswerere go itsa botaki jwa bone. Ineelle mo mekgweng ya botlhokwa ya go ikatisa, o ithute go laola nako, puo ya mmele, le go laola lentswe. Bona lesedi go tswa mo go sekasekeng ditiragatso le go ithuta ka bataki ba ba nang le tlhotlheletso. Tlhamela dikwalo tse di gogelang le go rulaganya dipolelo ka boammaaruri. Tokafatsa bokgoni jwa gago ka dipholoso tse di agang le ditokafatso tse di tswelelang pele. Gatelela tiragatso ya gago ya bofelo ka bokgabane jwa botegeniki, go netefatsa gore polelo nngwe le nngwe e tsibogela bareetsi ba gago. Kopanela jaanong go fetola loeto lwa gago lwa botaki.
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Performance Evaluation Specialist Course
- Godisa botsipa jwa gago jwa HR ka Thuto ya Boitseanape jwa Tlhatlhobo ya Tiro. Ithute mekgwa ya segompieno ya tlhatlhobo jaaka tsiboso e e tswelelang pele, ditlhatlhobo tsa dikgeleke, le dipopego tsa go tlhoma maikemisetso. Ithute go tlhama ditsela tse di mosola tsa go tlhatlhoba, go thapisitse babereki le batsamaisi, le go nyalanya ditlhatlhobo le boleng jwa kompone. Bona botsipa mo thulaganyong ya tiragatso, kabo ya didirisiwa, le go lekanya katlego ka ditsupetso tsa tiro le tekanyo ya kgotsofalo ya babereki. Fetola tsamaiso ya tlhatlhobo ya mokgatlho wa gago ka tlhaloganyo e e mosola, ya maemo a a kwa godimo.
Godisa botsipa jwa gago jwa HR ka Thuto ya Boitseanape jwa Tlhatlhobo ya Tiro. Ithute mekgwa ya segompieno ya tlhatlhobo jaaka tsiboso e e tswelelang pele, ditlhatlhobo tsa dikgeleke, le dipopego tsa go tlhoma maikemisetso. Ithute go tlhama ditsela tse di mosola tsa go tlhatlhoba, go thapisitse babereki le batsamaisi, le go nyalanya ditlhatlhobo le boleng jwa kompone. Bona botsipa mo thulaganyong ya tiragatso, kabo ya didirisiwa, le go lekanya katlego ka ditsupetso tsa tiro le tekanyo ya kgotsofalo ya babereki. Fetola tsamaiso ya tlhatlhobo ya mokgatlho wa gago ka tlhaloganyo e e mosola, ya maemo a a kwa godimo.
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