Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Improve your professional path with our Eritrean English adapted Call Center Supervisor Course, crafted to equip individuals with the critical abilities required for accomplishment. Become proficient in key performance indicators (KPIs) to enhance team productivity and customer contentment. Acquire the ability to manage escalations through efficient dialogue and team synchronization. Address prevalent obstacles, such as elevated employee attrition and quality assurance. Refine procedures utilizing Six Sigma, Lean Management, and technology incorporation. Formulate implementable strategies with explicit aims and resource administration. Enroll to revolutionize your supervisory proficiencies now!
Weekly live mentoring sessions
Count on our team of specialists to assist you every week
Imagine learning while clearing doubts with professionals already working in the field? At Apoia, this is possible
Access to open rooms with various market professionals
Expand your network
Share experiences with specialists from other fields and tackle your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Master KPIs: Boost team efficiency and customer satisfaction.
Resolve Escalations: Navigate and manage customer issues effectively.
Optimize Processes: Implement Six Sigma and Lean management strategies.
Enhance Communication: Develop effective team coordination skills.
Action Planning: Allocate resources and set clear, measurable objectives.