De-Escalating Conversations For Customer Service Course
Content consistently updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Become proper expert for how to cool down talks wey dey hot with our Customer Service Course, wey we design give call center workers wey dey want improve their skills. You go learn correct way to settle fight, how to manage stress, and how to solve problems sharp sharp. You go learn how to listen well, how to show say you dey feel the person, and how to talk clear clear. You go get brain for how to write things down and report am, and you go pass customer expectation by understanding wetin dem want and how to handle when dem dey complain nicely. Make your customer service sweet pass today.
Live mentoring rooms weekly
Count on our team of specialists for assistance each week
Imagine learning something while resolving your queries with professionals already in the field? At Apoia, this is a reality
Gain access to open rooms with various market professionals
Expand your network
Exchange experiences with specialists from different fields and address your professional challenges.
Learning outcomes
Enhance your development of the practical skills listed below
Master de-escalation: Cool temper dey settle fight with correct correct ways.
Enhance communication: Use sympathy and clear talk for talks wey dey enter head.
Stress management: Stand firm and be professional even when things dey tight.
Problem-solving: Find the root of the matter and put correct solutions in place.
Customer excellence: Pass expectation and handle complaints with sweetness.