Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Take your call centre work to the next level with our Phone-Based Customer Service Training. You go learn the important things like how to answer phone calls properly, how to control how the call dey go, and how to always sound professional. You go learn how to connect with customers well, make them happy, and manage what they expect. We go teach you how to handle stress by managing your time well and taking care of yourself. You go learn how to solve problems fast and communicate well, including showing empathy and listening well to understand. You go also learn to dey learn new things from feedback and by thinking about how you dey do things. Sign up now for a training wey go change your career!
Live mentoring rooms weekly
Count on our team of specialists for assistance each week
Imagine learning something while resolving your queries with professionals already in the field? At Apoia, this is a reality
Gain access to open rooms with various market professionals
Expand your network
Exchange experiences with specialists from different fields and address your professional challenges.
Learning outcomes
Enhance your development of the practical skills listed below
Control call flow: Manage and direct customer calls well.
Build rapport: Connect with every customer and make them feel comfortable.
Solve problems swiftly: Find quick and good solutions to customer issues.
Communicate clearly: Use simple and caring language to make sure everybody understands.
Manage stress: Stay calm and take care of yourself even when things are hard.