WFM Technician Course
What will I learn?
Sharpen your skills for a better call centre job with our WFM Technician Course. E go teach you the important things about managing workers. You go learn how to check data well-well, how to use the levels people dey use for service and how to handle time. You go learn how to write good reports, make better schedules, and cut costs properly. Understand how call centres dey work, use technology, and make performance better with important numbers. This course, wey e be short and good, go give you practical ideas to make your work faster and help you succeed.
Develop skills
Enhance the development of the practical skills listed below
Master data analysis: Learn how to check call volume and time taken on calls properly.
Craft reports: Learn how to put workforce management information together and show it well.
Optimize costs: Learn how to use ways to reduce cost and manage budget.
Enhance scheduling: Learn how to make schedules that work well for busy and not too busy times.
Boost efficiency: Reduce time wey people no dey do anything with schedules wey dey move.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and workload.
- Select which chapter to begin with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can include
You can generate additional chapters like the examples below
This is a free course, aimed at personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.