Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Take your career to the next level with our Call Centre Supervisor Course, designed to give professionals the vital skills they need to succeed. Get to grips with key performance indicators to improve team efficiency and customer satisfaction. Learn how to deal with escalations using effective communication and team coordination. Tackle common challenges like high staff turnover and maintaining quality. Optimise processes using Six Sigma, Lean Management, and integrating technology. Develop plans you can put into action with clear objectives and resource management. Join us and transform your supervisory skills today!
Live mentoring rooms weekly
Rely on our team of specialists to help you weekly
Imagine learning something while clearing your doubts with people who already work with it? At Apoia, this is possible
Have access to open rooms with various market professionals
Expand your network
Exchange experiences with specialists from other areas and solve your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Master KPIs: Improve team efficiency and customer satisfaction.
Resolve Escalations: Handle and manage customer issues effectively.
Optimise Processes: Put Six Sigma and Lean management strategies in place.
Enhance Communication: Develop effective team coordination skills.
Action Planning: Allocate resources and set clear, measurable objectives.