WFM Technician Course
What will I learn?
Take your call centre career to the next level with our WFM Technician Course (Irish Edition), specifically designed to equip professionals with vital workforce management skills. Delve into data analysis, mastering industry-standard service levels and average handling time. Learn how to produce impactful reports, optimise scheduling, and reduce costs effectively. Understand call centre operations, make the most of technology, and improve performance using key metrics. This concise, top-quality course offers practical insights to improve efficiency and drive success in your role.
Develop skills
Strengthen the development of the practical skills listed below
Master data analysis: Effectively analyse call volume and handling time.
Produce reports: Structure and present workforce management insights in a clear and concise manner.
Optimise costs: Implement cost reduction and budget management strategies.
Improve scheduling: Develop efficient schedules for peak and off-peak periods.
Boost efficiency: Reduce idle time through the use of flexible scheduling solutions.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.