Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Advance your call centre career with our CRM Systems Technician Course, designed to improve your skills in optimising CRM systems for maximum efficiency. Get to know CRM architecture, identify system shortcomings, and explore key features customised for call centres. Stay up-to-date with the latest CRM technologies and learn how to conduct useful training sessions. Master data analysis, define success measures, and put in place ongoing improvement plans. Gain practical skills in testing, quality assurance, and smooth feature integration. Enrol now to transform your CRM capabilities!
Live mentoring sessions every week
Rely on our team of specialists to assist you weekly
Imagine learning while clearing your doubts with professionals already in the field! At Apoia, this is possible
Access open sessions with various industry professionals
Expand your network
Share experiences with specialists from diverse fields and solve your professional challenges.
Learning outcomes
Enhance the development of the practical skills listed below
Optimise CRM architecture for better call centre performance.
Identify and fix CRM system shortcomings for smooth operations.
Analyse CRM features to improve call centre efficiency.
Develop training materials for effective CRM user support.
Put in place continuous improvement plans using data insights.