Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and enduring course
What will I learn?
Improve your career path through our Call Centre Supervisor Course, specifically created to give professionals the core skills needed to succeed. Understand the Key Performance Indicators to improve team efficiency and customer satisfaction. Learn to address escalations with excellent communication and effective teamwork. Handle frequent issues like staff leaving and keeping high-quality service. Make processes better using Six Sigma, Lean Management, and combining technology. Create actionable plans with clear objectives and resource control. Join us to improve your management skills today!
Weekly live mentoring sessions
Rely on our team of specialists to assist you weekly
Imagine learning something while resolving your queries with people already working on it? At Apoia, this is possible
Access to open rooms with various market professionals
Expand your network
Share experiences with specialists from different fields and solve your professional challenges.
Learning outcomes
Enhance the development of the practical skills listed below
Understand KPIs: Improve team efficiency and customer satisfaction.
Resolve Escalations: Properly navigate and deal with customer issues.
Optimize Processes: Implement Six Sigma and Lean management strategies.
Enhance Communication: Build strong teamwork skills.
Action Planning: Allocate resources and set clear, measurable objectives.