CRM Course
What will I learn?
Improve your Business Intelligence skills with our CRM Course, designed for professionals wanting to master customer relationship management. Dig deep into data analysis techniques, learn how to spot trends, and use tools for customer insights. Develop proper reporting and sales strategies, including personalised marketing and customer reactivation plans. Understand the main features and benefits of CRM systems, and put successful CRM strategies in place with clear KPIs. Join now to turn data into business intelligence you can actually use.
Develop skills
Enhance the growth of the practical skills listed below
Master data analysis: Discover patterns and trends in customer data.
Craft effective reports: Communicate insights clearly and to the point.
Develop sales strategies: Create personalised marketing and engagement plans.
Segment customers: Identify leads with high value and customers who are not active.
Implement CRM systems: Plan, track, and measure success effectively.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and the workload.
- Select which chapter to commence with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can include
You’ll be able to generate additional chapters similar to the examples below
This is a free course focused on personal and professional growth. It does not equate to a technical, undergraduate, or postgraduate qualification, but offers practical and relevant knowledge for your professional journey.