Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Take your career to the next level with our Call Centre Supervisor Course, crafted to give professionals the important skills for success. Get good at key performance indicators to improve team efficiency and customer satisfaction. Learn how to handle tricky situations with good communication and teamwork. Deal with common problems like people leaving their jobs often and keeping up good quality. Make processes better using Six Sigma, Lean Management, and bringing in technology. Create plans that can be done with clear goals and managing resources well. Join us to change your supervisory skills today!
Weekly live mentoring rooms
Rely on our team of specialists to assist you weekly
Imagine learning something while clearing your doubts with experienced professionals? At Apoia, this is possible
Gain access to open rooms with various industry professionals
Expand your network
Exchange experiences with specialists from other areas and solve your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Master KPIs: Improve team efficiency and customer satisfaction.
Resolve Escalations: Handle and sort out customer issues properly.
Optimize Processes: Put Six Sigma and Lean management strategies into action.
Enhance Communication: Build good team coordination skills.
Action Planning: Share out resources and set goals that are clear and can be measured.