Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Boost your call centre career with our CRM Systems Technician Course, crafted to improve your expertise in optimising CRM systems for top performance. Delve into CRM architecture, pinpoint system shortcomings, and discover essential features tailored for call centres. Keep up-to-date with the newest CRM technologies and learn to run effective training sessions. Master data analysis, define success measures, and put in place continuous improvement plans. Acquire practical skills in testing, quality assurance, and smooth feature integration. Enrol now to change your CRM skills!
Weekly live mentoring rooms
Rely on our team of specialists to assist you weekly
Imagine learning something while clearing your doubts with experienced professionals? At Apoia, this is possible
Gain access to open rooms with various industry professionals
Expand your network
Exchange experiences with specialists from other areas and solve your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Optimise CRM architecture for improved call centre performance.
Pinpoint and fix CRM system shortcomings for smooth operations.
Analyse CRM features to enhance call centre efficiency.
Develop training resources for effective CRM user support.
Put in place continuous improvement plans using data insights.