De-Escalating Conversations For Customer Service Course
Content always updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Master the skills for calming down difficult conversations with our Customer Service Course, designed for professionals in contact centres who want to improve their abilities. You'll learn good ways to sort out disagreements, manage stress, and find solutions to problems. Develop active listening, showing empathy, and communicating clearly. Get good at keeping records and writing reports, and go above and beyond what customers expect by understanding what they need and handling complaints well. Improve your customer service skills today.
Weekly live mentoring rooms
Rely on our team of specialists to assist you weekly
Imagine learning something while clearing your doubts with experienced professionals? At Apoia, this is possible
Gain access to open rooms with various industry professionals
Expand your network
Exchange experiences with specialists from other areas and solve your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Master de-escalation: Calmly sort out disagreements using effective methods.
Enhance communication: Use empathy and clear language for interactions that have a real impact.
Stress management: Stay calm and professional, even when things are tough.
Problem-solving: Find the root causes of problems and put practical solutions in place.
Customer excellence: Go above and beyond what customers expect and handle complaints with grace.