Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Elevate your career with our Call Centre Supervisor Course, designed to empower professionals with essential skills for success. Master key performance indicators to boost team efficiency and customer satisfaction. Learn to handle escalations with effective communication and team coordination. Tackle common challenges like high staff turnover and maintaining quality. Optimise processes using Six Sigma, Lean Management, and technology integration. Develop actionable plans with clear objectives and resource management. Join us to transform your supervisory skills today!
Weekly live mentoring sessions
Count on our team of specialists for weekly assistance
Imagine learning while solving your doubts with those already in the field? With Apoia, this is possible
Access open rooms with various professionals
Expand your network
Exchange experiences with specialists from other areas and resolve your professional challenges.
Learning outcomes
Enhance the development of the practical skills listed below
Master KPIs: Boost team efficiency and customer satisfaction.
Resolve Escalations: Navigate and manage customer complaints/issues effectively.
Optimise Processes: Implement Six Sigma and Lean management strategies.
Enhance Communication: Develop effective team coordination skills.
Action Planning: Allocate resources and set clear, measurable objectives.