De-Escalating Conversations For Customer Service Course
Content always updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Master the art of de-escalating conversations with our Customer Service Course, designed for call centre professionals looking to improve their skills. Learn effective conflict resolution, stress management, and problem-solving strategies. Develop active listening, empathy, and clear communication techniques. Get good at documentation and reporting, and exceed customer expectations by understanding their needs and handling complaints nicely. Level up your customer service excellence today, can!
Live mentoring sessions weekly
Count on our team of specialists to assist you weekly
Imagine learning something while clearing your doubts with people already working in the field? At Apoia, this is possible
Access open sessions with various professionals
Expand your network
Exchange experiences with specialists from other domains and overcome your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Master de-escalation: Resolve conflicts calmly using effective techniques, lah.
Enhance communication: Use empathy and clarity for impactful interactions, hor.
Stress management: Stay composed and professional under pressure, sia.
Problem-solving: Identify root causes and implement practical solutions, leh.
Customer excellence: Exceed expectations and handle complaints nicely, can!