De-Escalating Conversations For Customer Service Course
Content consistently updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and indefinite course
What will I learn?
Learn how to handle vexing talks with our Customer Service Course, made for call center workers who want to improve their skills. You go learn how to settle fight, manage stress, and find way to fix problem. You go learn how to listen good, show understanding, and talk clear. You go get proper knowledge on how to write things down and report, and do pass customer them want by understanding what them need and handling when them complain well-well. Make your customer service top notch today.
Weekly live mentoring sessions
Rely on our team of specialists for weekly assistance
Imagine learning something while addressing your queries with professionals already working in the field? At Apoia, this is possible
Gain access to open sessions with various industry professionals
Expand your network
Share experiences with specialists from different fields and tackle your professional challenges.
Learning outcomes
Enhance the development of the practical skills outlined below
Master how to cool temper: Calmly settle fight with correct ways.
Make your talking better: Use understanding and clear talk for strong talk.
Manage stress: Stay cool and do your work professional even when pressure dey.
Find way to fix problem: Know the main reason for problem and find real solution.
Customer excellence: Do pass customer them want and handle complaints fine-fine.