Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Level up your career with our Call Centre Supervisor Training Programme, designed to give professionals the important skills dem need to succeed. Learn di key performance indicators well well so you fit boost team efficiency and make customers happy. Learn how to handle wahala (escalations) with correct communication and by working well with your team. Tackle common palavas like plenty people leaving (high turnover) and keeping di quality high. Make your processes correct using Six Sigma, Lean Management, and by using technology well. Develop plans wey make sense with clear objectives and by managing your resources well. Join us so you fit change your supervisory skills today!
Live mentoring sessions weekly
Rely on our team of specialists to assist you weekly
Imagine learning while clarifying doubts with those already in the field? At Apoia, this is possible
Gain access to open sessions with various market professionals
Expand your network
Exchange experiences with specialists from different areas and solve your professional challenges.
Learning outcomes
Enhance the development of the practical skills below
Master KPIs: Boost team efficiency and customer satisfaction well well.
Resolve Escalations: Know how to manage customer wahala dem properly.
Optimize Processes: Put Six Sigma and Lean management strategies for ground.
Enhance Communication: Develop correct team coordination skills dem.
Action Planning: Give out resources and put clear objectives wey you fit measure.