Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Move your call center career forward with our CRM Systems Technician Course, designed to help you get better at making CRM systems work properly for the best results. Go deep into how CRM systems are set up, find the problems with the systems, and learn about the important features made for call centers. Stay up-to-date with the newest CRM technologies and learn how to run good training sessions. Get good at looking at data, decide what success looks like, and put in place plans to always make things better. Get real-world skills in testing, making sure things are good quality, and smoothly adding new features. Join now to change your CRM skills!
Live mentoring sessions weekly
Rely on our team of specialists to assist you weekly
Imagine learning while clarifying doubts with those already in the field? At Apoia, this is possible
Gain access to open sessions with various market professionals
Expand your network
Exchange experiences with specialists from different areas and solve your professional challenges.
Learning outcomes
Enhance the development of the practical skills below
Make CRM systems work better to improve how the call center performs.
Find and fix problems in CRM systems to make sure things run smoothly.
Look at CRM features to make the call center work more efficiently.
Create training materials to properly support people using the CRM.
Put in place plans to always make things better by using what the data tells us.