Customer Service: Handling Abusive Customers Course
Content routinely updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Learn di correct way to handle customers wey dey vex wit dis course wey dem design especially for call center people. Learn how to talk good wit active listening, showing say you understand dem, and controlling how you dey sound. Learn how to settle fight wit negotiation, calming person down, and finding solution to problem. Learn how to write things down properly using CRM and reporting correct. Put your body and mind first and learn how to handle stress, while you dey understand customer right and company rules. Make your emotional intelligence and professionalism strong for difficult situations. Register now so dat you go change di way you dey do customer service.
Live mentoring sessions weekly
Rely on our team of specialists to assist you weekly
Imagine learning while clarifying doubts with those already in the field? At Apoia, this is possible
Gain access to open sessions with various market professionals
Expand your network
Exchange experiences with specialists from different areas and solve your professional challenges.
Learning outcomes
Enhance the development of the practical skills below
Learn how to listen well so dat you go sabi interact wit customers well.
Use correct way to calm person down so dat quarrel go settle quick quick.
Use CRM system well well to keep record and report things correct.
Learn how to control yourself so dat stress no go worry you too much.
Understand di law and wetin be customer right for service.