Call Center Supervisor Course
What will I learn?
Improve ya career with our Call Centre Supervisor Training. This training designed to give professionals the important skills them need for success. Learn how to use key performance indicators to make ya team work good and make customers happy. Learn how to handle serious customer complaints with good communication and by working together with the team. Deal with common problems like people leaving the job too quick and keeping the work quality high. Make the work process better by using Six Sigma, Lean Management, and new technology. Make plans that can work, with clear targets and good management of resources. Join us today so you can change the way you supervise people!
Develop skills
Enhance the practical skills listed below
Learn KPIs Well: Make ya team work good and make customers happy.
Settle Big Problems: Find ya way through and manage customer problems well.
Make Work Better: Use Six Sigma and Lean management ways.
Improve Communication: Learn how to make ya team work together good.
Planning for Action: Give out resources and set clear, measurable targets.
Suggested summary
Workload: between 4 and 360 hours
Before beginning, feel free to change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course focused on personal and professional development. It is not akin to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.