Customer Service: Handling Abusive Customers Course
Content always updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Jifunze kikamilifu sanaa ya kuhudumia wateja wakali kupitia kozi yetu pana iliyoundwa kwa ajili ya wataalamu wa vituo vya simu. Boresha ujuzi wako wa mawasiliano kwa kusikiliza kwa makini, kuonesha uelewa, na kudhibiti sauti yako. Jifunze utatuzi wa migogoro kupitia majadiliano, utulivu wa hali, na utatuzi wa matatizo. Boresha uandishi wa kumbukumbu kwa matumizi bora ya mifumo ya CRM na utoaji taarifa sahihi. Tanguliza kujijali na udhibiti wa msongo wa mawazo huku ukielewa haki za mteja na sera za kampuni. Imarisha akili yako ya kihisia na weledi katika mwingiliano mgumu. Jiandikishe sasa ili ubadilishe mbinu yako ya huduma kwa wateja.
Weekly live mentoring sessions
Count on our team of specialists to assist you every week
Imagine learning something while clarifying doubts with professionals already working in the field? At Apoia, this is possible
Gain access to open sessions with various market professionals
Expand your network
Exchange experiences with specialists from other areas and tackle your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Kuwa mahiri katika kusikiliza kwa makini ili kuboresha mwingiliano na wateja.
Tumia mbinu za kutuliza hali ili kutatua migogoro kwa urahisi.
Tumia mifumo ya CRM kwa uwekaji kumbukumbu na utoaji taarifa kwa ufanisi.
Kuza ujuzi wa kujidhibiti ili kudhibiti msongo wa mawazo kwa ufanisi.
Elewa masuala ya kisheria na haki za wateja katika huduma.