Customer Service: Handling Abusive Customers Course
Content always updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Learn how to handle rude customers well with our full course made for people working in call centres. Improve how you talk to people by listening carefully, showing you understand, and controlling your voice. Learn how to settle arguments by talking things out, calming people down, and solving problems. Get better at writing things down by using CRM systems well and making correct reports. Put yourself first and learn how to handle stress, while also knowing what customers can and cannot do by law, and what your company says you should do. Make your emotional intelligence and professionalism better when dealing with hard situations. Sign up now to change how you do customer service.
Weekly live mentoring sessions
Rely on our specialist team to assist you every week
Imagine acquiring knowledge while having your questions answered by professionals already working in the field? At Apoia, this becomes reality.
Access open sessions with various market professionals.
Expand your network.
Exchange experiences with specialists from other fields and tackle your professional challenges.
Learning outcomes
Enhance the development of the practical skills listed below
Get good at listening carefully to make customer interactions better.
Use ways to calm people down to solve problems without making them worse.
Use CRM systems to keep good records and make reports easily.
Learn how to control yourself so you can handle stress well.
Understand the law and what customers can do when giving service.