Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What I will learn?
Elevate your call center career with our Phone-Based Customer Service Course. Master essential skills like telephone etiquette, managing call flow, and maintaining a professional tone. Learn to build rapport, ensure customer satisfaction, and manage expectations. Enhance your stress management with time management and self-care techniques. Develop quick problem-solving strategies and effective communication skills, including empathy and active listening. Embrace continuous learning through feedback and reflection. Join now for a transformative experience!
Live mentoring rooms weekly
Count on our team of specialists to help you weekly
Imagine learning something while clearing your doubts with people who already work with it? At Apoia this is possible
Have access to open rooms with various market professionals
Expand your network
Exchange experiences with specialists from other areas and solve your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Master call flow: Efficiently manage and direct customer interactions.
Build rapport: Establish trust and connection with every customer.
Solve problems swiftly: Develop quick, effective solutions for issues.
Communicate clearly: Use concise, empathetic language for clarity.
Manage stress: Maintain composure and self-care under pressure.