WFM Technician Course
What will I learn?
Take your call centre career to the next level with our WFM Technician Course, designed to equip professionals with essential skills in workforce management. Delve into data analysis, mastering industry-standard service levels and average handling time. Learn to compile convincing reports, optimise rostering, and cut costs effectively. Get to grips with call centre operations, make the most of technology, and improve performance with key metrics. This concise, top-notch course offers practical insights to increase efficiency and drive success in your job.
Apoia's Differentials
Develop skills
Strengthen the development of the practical skills listed below
Master data analysis: Analyse call volume and handling time effectively.
Compile reports: Structure and present workforce management insights clearly.
Optimise costs: Implement strategies for cost reduction and budget management.
Enhance rostering: Develop efficient rosters for peak and off-peak times.
Boost efficiency: Reduce idle time with flexible rostering solutions.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.