CRM Course
What will I learn?
Improve your Business Intelligence skills with our CRM Course, made for professionals who want to be experts in customer relationship management. Get stuck into data analysis methods, learn how to spot trends, and use tools to understand customers better. Develop good reporting and sales plans, including marketing that's just for them and plans to get old customers back. Understand the important things CRM systems do and why they're good, and put in place successful CRM plans with clear targets to measure. Join now to turn data into business intelligence you can really use.
Develop your skills
Enhance your practical skills listed below
Become a master of data analysis: Find patterns and trends in customer data.
Make good reports: Share what you've learned clearly and simply.
Develop sales plans: Create marketing and engagement plans that are just right for each customer.
Segment customers: Find the most important potential customers and customers who aren't active anymore.
Put in place CRM systems: Plan, follow, and measure success properly.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters similar to the examples below
This is a free course aimed at personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but provides practical and relevant knowledge for your professional journey.