Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Boost your career with our Call Centre Supervisor Course, crafted to equip you with the vital skills needed to excel. Become proficient in key performance indicators to improve team performance and customer happiness. Learn to manage difficult customer issues through good communication and team work. Address common problems like staff leaving often and keeping quality high. Improve operations using Six Sigma, Lean Management, and incorporating technology. Create practical plans with defined aims and resource control. Join us and transform your supervisory abilities today!
Live mentoring sessions weekly
Rely on our specialists to support you weekly
Imagine learning something while clearing your doubts with people who already work in the field? With Apoia, this is possible.
Gain access to open sessions with various industry professionals.
Expand your network.
Exchange experiences with specialists from other fields and resolve your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Master KPIs: Improve team performance and customer satisfaction.
Resolve Escalations: Handle and manage customer issues well.
Optimize Processes: Put Six Sigma and Lean management strategies into practice.
Enhance Communication: Build strong team coordination skills.
Action Planning: Assign resources and set clear, achievable goals.