WFM Technician Course
What will I learn?
Boost your call centre career with our WFM Technician Course, designed to give you the skills you need in workforce management. Learn about data analysis, understanding industry standard service levels and average handling time. You'll learn to write good reports, make the best schedules, and cut costs properly. Understand how call centres work, use technology well, and improve performance by looking at key numbers. This short, but good course gives you useful ideas to help you work better and succeed in your job.
Apoia's Unique Offerings
Develop your skills
Enhance your practical skills listed below
Learn data analysis: Properly analyse call volume and handling time.
Write reports: Organise and present workforce management information clearly.
Reduce costs: Use strategies to cut costs and manage the budget.
Improve scheduling: Create schedules that work well for busy and quiet times.
Work better: Reduce time wasting by using flexible scheduling methods.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters similar to the examples below
This is a free course aimed at personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but provides practical and relevant knowledge for your professional journey.