Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Simudzira basa rako ne Call Centre Supervisor Course yedu, yakagadzirirwa kupa nyanzvi hunyanzvi hunokosha hwe kubudirira. Dzidzira zviratidzo zvikuru zvekuyera mashandiro (KPIs) kuti uwedzere kushanda zvakanaka kwechikwata uye kugutsikana kwevatengi. Dzidza kubata nyaya dzinokwira ne kutaurirana kunobudirira uye kurongeka kwechikwata. Kurira nematambudziko akajairika sekushanduka kwevashandi uye kuchengetedza hunhu hwebasa. Shandisa zvakanaka maitiro uchishandisa Six Sigma, Lean Management, uye kubatanidzwa kwetekinoroji. Gadzira zvirongwa zvinoshanda ne zvinangwa zvakajeka uye manejimendi yezviwanikwa. Batana nesu kuti tishandure hunyanzvi hwako hwekutarisira nhasi!
Live mentoring sessions weekly
Rely on our team of specialists for weekly consultations
Imagine learning something while resolving your queries with seasoned professionals? At Apoia this is possible
Access open rooms with a variety of market professionals
Expand your network
Exchange experiences with specialists from different fields and address your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Dzidzira maKPI: Wedzera kushanda zvakanaka kwechikwata uye kugutsikana kwevatengi.
Gadzirisa Nyaya dzinokwira: Famba nadzo uye utarisire nyaya dzevatengi zvinobudirira.
Shandisa Zvakanaka Maitiro: Shandisa Six Sigma uye Lean management strategies.
Simudzira Kutaurirana: Gadzira hunyanzvi hwekurongeka kwechikwata hunobudirira.
Kuronga Zvirongwa: Govera zviwanikwa uye isa zvinangwa zvakajeka, zvinoyera.