Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Elevate your call centre career with our CRM Systems Technician Course, designed to enhance your expertise in optimising CRM systems for peak efficiency. Dive into CRM architecture, identify system gaps, and explore essential features tailored for call centres. Stay ahead with the latest CRM technologies and learn to conduct effective training sessions. Master data analysis, define success metrics, and implement continuous improvement strategies. Gain practical skills in testing, quality assurance, and seamless feature integration. Join now to transform your CRM capabilities!
Live mentoring sessions weekly
Count on our team of specialists to assist you weekly
Imagine learning something while clarifying your doubts with people who already work in the field? At Apoia this is possible
Access open rooms with various industry professionals
Expand your network
Share experiences with specialists from other areas and tackle your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Optimise CRM architecture for enhanced call centre performance.
Identify and resolve CRM system gaps for seamless operations.
Analyse CRM features to boost call centre efficiency.
Develop training materials for effective CRM user support.
Implement continuous improvement strategies using data insights.