Customer Service: Soft Skills Fundamentals Course
Content always updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Elevate your call centre career with our Customer Service: Soft Skills Fundamentals Course. Master empathy by understanding customer emotions and building emotional connections. Enhance communication with verbal, non-verbal, and concise techniques. Learn to handle difficult customers through de-escalation and expectation management. Develop problem-solving strategies and active listening skills to identify customer needs. Commit to continuous improvement with self-reflection and personal development goals. Join now for practical, high-quality learning.
Live mentoring sessions weekly
Count on our team of specialists to assist you weekly
Imagine learning something while clarifying your doubts with people who already work in the field? At Apoia this is possible
Access open rooms with various industry professionals
Expand your network
Share experiences with specialists from other areas and tackle your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Master empathy: Connect emotionally with customers for better service.
Effective follow-up: Ensure customer satisfaction with timely follow-ups.
Clear communication: Enhance verbal and non-verbal interaction skills.
De-escalation skills: Calmly resolve conflicts with difficult customers.
Active listening: Understand customer needs through attentive listening.