Customer Service: Soft Skills Fundamentals Course
What will I learn?
Elevate your call centre career with our Customer Service: Soft Skills Fundamentals Course. Master empathy by understanding customer emotions and building emotional connections. Enhance communication with verbal, non-verbal, and concise techniques. Learn to handle difficult customers through de-escalation and expectation management. Develop problem-solving strategies and active listening skills to identify customer needs. Commit to continuous improvement with self-reflection and personal development goals. Join now for practical, high-quality learning.
Apoia's Differentials
Develop skills
Strengthen the development of the practical skills listed below
Master empathy: Connect emotionally with customers for better service.
Effective follow-up: Ensure customer satisfaction with timely follow-ups.
Clear communication: Enhance verbal and non-verbal interaction skills.
De-escalation skills: Calmly resolve conflicts with difficult customers.
Active listening: Understand customer needs through attentive listening.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.