Phone-Based Customer Service Course
What will I learn?
Elevate your call centre career with our Phone-Based Customer Service Course. Master essential skills like telephone etiquette, managing call flow, and maintaining a professional tone. Learn to build rapport, ensure customer satisfaction, and manage expectations. Enhance your stress management with time management and self-care techniques. Develop quick problem-solving strategies and effective communication skills, including empathy and active listening. Embrace continuous learning through feedback and reflection. Join now for a transformative experience!
Apoia's Differentials
Develop skills
Strengthen the development of the practical skills listed below
Master call flow: Efficiently manage and direct customer interactions.
Build rapport: Establish trust and connection with every customer.
Solve problems swiftly: Develop quick, effective solutions for issues.
Communicate clearly: Use concise, empathetic language for clarity.
Manage stress: Maintain composure and self-care under pressure.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.