Speech Analytics Technician Course
What will I learn?
Elevate your call centre career with our Speech Analytics Technician Course. Master data preparation, cleaning, and collection techniques to transform raw call data into actionable insights. Learn to use cutting-edge speech analytics tools for transcription, sentiment analysis, and trend identification. Develop skills in report creation and presentation, offering clear insights and recommendations. Enhance call centre operations with technology improvements and process optimisation. Join now to become an indispensable asset in the call centre industry.
Apoia's Differentials
Develop skills
Strengthen the development of the practical skills listed below
Master data cleaning: Remove irrelevant info and handle missing values efficiently.
Create insightful reports: Structure clear reports and present actionable insights.
Analyse call centre trends: Identify peak times and correlate satisfaction scores.
Utilise speech analytics tools: Transcribe audio and perform sentiment analysis.
Generate actionable insights: Recommend training and suggest process improvements.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.