Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Elevate your call centre skills with our De-escalation Course, designed to empower professionals with essential techniques for managing challenging interactions. Master time management, prioritise tasks, and balance multiple responsibilities effectively. Learn conflict resolution strategies, including negotiation and de-escalation techniques, while enhancing emotional intelligence and communication skills. Gain insights into problem-solving and professionalism to ensure customer satisfaction and build lasting rapport. Join now to transform your customer service approach.
Live mentoring sessions weekly
Count on our team of specialists to assist you weekly
Imagine learning something while clarifying your doubts with people who already work in the field? At Apoia this is possible
Access open rooms with various industry professionals
Expand your network
Share experiences with specialists from other areas and tackle your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Master de-escalation: Calmly resolve conflicts with effective techniques.
Enhance communication: Use active listening and empathy to connect with customers.
Boost emotional intelligence: Manage stress and emotions for better interactions.
Improve time management: Prioritise tasks and handle interruptions efficiently.
Elevate customer service: Deliver consistent quality and adapt to diverse needs.