Call Center Supervisor Course

CertificatePreview

Content always updated in your course.

Basic course of 4 hours free

Completion certificate

AI tutor

Practical activities

Online and lifelong course

What will I learn?

Tsholetsa tiro ya gago ka Kosi ya Bolebedi jwa Lefelo la Go Araba Megala, e e diretsweng go nonotsha ba ba dirang tiro ka boitseanape ka bokgoni jo bo botlhokwa gore ba atlege. Ithute dipalo tsa botlhokwa tsa maduo go oketsa bokgoni jwa setlhopha le kgotsofalo ya bareki. Ithute go rarabolola dikgang tse di tlhagogang ka puisano e e nang le mosola le tirisanyo mmogo ya setlhopha. Lwantsha dikgwetlho tse di tlwaelegileng jaaka go tlogela tiro ga badiri ba bantsi le go tlhokomela boleng. Tokafatsa ditsamaiso o dirisa Six Sigma, Lean Management, le go tsenya tiriso theknoloji. Dira dithulaganyo tse di ka diragadiwang ka maikaelelo a a tlhamaletseng le tsamaiso ya didirisiwa. Kopanela le rona go fetola bokgoni jwa gago jwa bolebodi gompieno!

Weekly live mentoring sessions

Count on our team of specialists to assist you every week

Imagine learning something while addressing your queries with individuals already working in the field? At Apoia, this is possible

Have access to open sessions with various industry professionals


Expand your network


Exchange experiences with specialists from other sectors and resolve your professional challenges.

Learning outcomes

Strengthen the development of the practical skills listed below

Ithute Dipalo Tsa Botlhokwa Tsa Maduo (KPIs): Oketsa bokgoni jwa setlhopha le kgotsofalo ya bareki.

Rarabolola Dikgang Tse Di Tlhagogang: Tsamaisa le go rarabolola mathata a bareki ka botswerere.

Tokafatsa Ditsamaiso: Diragatsa maano a Six Sigma le a Lean management.

To kafatsa Puisano: Godisa bokgoni jwa tirisanyo mmogo ya setlhopha.

Thulaganyo ya Tiragalo: Aba didirisiwa le go tlhoma maikaelelo a a tlhamaletseng, a a ka lekanyediwang.