Customer Experience Course
What will I learn?
Tsholetsa tiro ya gago mo lekaleng la ditirelo tsa megala (call centre) ka Khoso ya Boitemogelo jwa Sejeme, e e diretsweng go fetola tsela e o tlhaloganyang ditirisano le bareki ka yone. Ithute ka botlalo dikonsepte tsa botlhokwa jaaka go farologanya boitemogelo jwa sejeme le tirelo, go lekanya katlego ka go dirisa di-KPI, le go dirisa maikutlo a bareki. Nna moeteledipele ka kitso ya AI, tiriso ya bomachine, le tshegetso ya ditsela tsotlhe tsa puisano. Dira maano a a ka diragadiwang go tokafatsa puisano, go itlwaelanya le ditirisano, le go oketsa nako ya go araba. Kopanela le rona go ithuta botswerere jwa boitemogelo jo bo kalokalo jwa sejeme.
Apoia's Unique Advantages
Develop skills
Enhance the development of the practical skills listed below
Ithute Boitemogelo jwa Sejeme ka Botlalo: Farologanya tirelo le boitemogelo ka botlalo.
Sekaseka di-KPI: Baya leitlho le go tlhaloganya dintlha tsa botlhokwa tsa maduo.
Tokafatsa Puisano: Tokafatsa ditsela tsa puisano go tokafatsa ditirisano le bareki.
Diragatsa go Itlwaelanya: Dira gore ditirisano di itlwaelanye le ditlhoko tsa bareki.
Oketsa Nako ya go Araba: Oketsa bokgoni mo go arabeng dipotso tsa bareki.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You’ll be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.