Customer Service: Handling Abusive Customers Course
Content always updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Ithute botsipa jwa go tlhokomela bagwebi ba ba ditlhong ka thuto ya rona e e feletseng e e diretsweng badiri ba di-call center. Tokafatsa bokgoni jwa gago jwa go buisana ka go reetsa ka tlhoafalo, kutlwelobotlhoko, le go laola lentswe. Ithute go rarabolola dikgotlhang ka dipuisano, go fokotsa bogale, le go rarabolola mathata. Tokafatsa go kwala makwalo ka go dirisa CRM ka botlalo le go bega ka nepagamo. Go tla pele go itlhokomela le go laola kgatelelo ya maikutlo, fa o ntse o tlhaloganya ditshwanelo tsa bareki le melawana ya khamphani. Godisa botlhale jwa gago jwa maikutlo le boitshwaro jwa gago mo dikgothong tse di thata. Ikwadise jaanong go fetola mokgwa wa gago wa go tlhokomela bareki.
Weekly live mentoring sessions
Count on our team of specialists to assist you every week
Imagine learning something while addressing your queries with individuals already working in the field? At Apoia, this is possible
Have access to open sessions with various industry professionals
Expand your network
Exchange experiences with specialists from other sectors and resolve your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Nna le bokgoni jwa go reetsa ka tlhoafalo go tokafatsa dipuisano tsa bareki.
Dirisa mekgwa ya go fokotsa bogale go rarabolola dikgotlhang sentle.
Dirisa mekgwa ya CRM go boloka direkoto sentle le go bega.
Godisa bokgoni jwa go itisa go laola kgatelelo ya maikutlo sentle.
Tlhaloganya dintlha tsa semolao le ditshwanelo tsa bareki mo tirelong.