Customer Service: Handling Abusive Customers Course
What will I learn?
Ithute botsipa jwa go tlhokomela bagwebi ba ba ditlhong ka thuto ya rona e e feletseng e e diretsweng badiri ba di-call center. Tokafatsa bokgoni jwa gago jwa go buisana ka go reetsa ka tlhoafalo, kutlwelobotlhoko, le go laola lentswe. Ithute go rarabolola dikgotlhang ka dipuisano, go fokotsa bogale, le go rarabolola mathata. Tokafatsa go kwala makwalo ka go dirisa CRM ka botlalo le go bega ka nepagamo. Go tla pele go itlhokomela le go laola kgatelelo ya maikutlo, fa o ntse o tlhaloganya ditshwanelo tsa bareki le melawana ya khamphani. Godisa botlhale jwa gago jwa maikutlo le boitshwaro jwa gago mo dikgothong tse di thata. Ikwadise jaanong go fetola mokgwa wa gago wa go tlhokomela bareki.
Apoia's Unique Advantages
Develop skills
Enhance the development of the practical skills listed below
Nna le bokgoni jwa go reetsa ka tlhoafalo go tokafatsa dipuisano tsa bareki.
Dirisa mekgwa ya go fokotsa bogale go rarabolola dikgotlhang sentle.
Dirisa mekgwa ya CRM go boloka direkoto sentle le go bega.
Godisa bokgoni jwa go itisa go laola kgatelelo ya maikutlo sentle.
Tlhaloganya dintlha tsa semolao le ditshwanelo tsa bareki mo tirelong.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You’ll be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.