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Performance Analyst Course

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What will I learn?

Elevate your call centre career with our Performance Analyst Course, designed to empower professionals with essential skills in data analysis and reporting. Master data cleansing, visualization, and statistical methods to interpret trends and patterns effectively. Learn to define and measure key performance indicators, enhance communication through structured reports, and leverage time series analysis for forecasting. Gain the expertise to drive performance improvements and make data-driven decisions confidently.

Apoia's Unique Features

Online and lifetime access to courses
Certificate compliant with educational standards
Printable PDF summaries
Online support available at all times
Select and arrange the chapters you want to study
Set your course workload
Instant feedback on practical activities
Study anytime, no internet required

Develop skills

Strengthen the development of the practical skills listed below

Master data visualization: Create and interpret impactful visual reports.

Analyze performance metrics: Define and measure key call centre KPIs.

Conduct statistical analysis: Apply methods for hypothesis testing and regression.

Communicate insights effectively: Structure and present analytical findings clearly.

Identify trends and patterns: Use time series analysis for forecasting.

Suggested summary

Workload: between 4 and 360 hours

Before starting, you can change the chapters and the workload.

  • Choose which chapter to start with
  • Add or remove chapters
  • Increase or decrease the course workload

Examples of chapters you can add

You will be able to generate more chapters like the examples below

This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.