De-Escalating Conversations For Customer Service Course
Content always updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
በዚ ንሞያተኛታት ማእከላይ ተሌፎን ዝተዳለወ ስልጠና ኣገባብ ምህዳእ ዘተ ግልጋሎት ሸቃጦ ብምጥቃም ክእለትኩም ኣዕብዩ።ውጽኢታውን ፍታሕ ግጭት፣ ምክልኻል ውጥረት፣ ከምኡውን ስልቲታት ፍታሕ ጸገም ተምሃሩ። ንጡፍ ምስማዕ፣ ምሕረት፣ ከምኡውን ንጹር ናውቲ ምትሕልላፍ ኣማዕብዩ። ፍልጠት ብዛዕባ ምምዝጋብን ሪፖርትን ረኸቡ፣ ከምኡውን ትጽቢት ሸቃጦ ብምምላእን ብሰላም ክሳዶም ብምቕባልን ልዕል በሉ። ሎሚ ብሉጽነት ግልጋሎት ሸቃጦኹም ልዕል ኣበልዎ።
Weekly live mentoring sessions
Count on our team of specialists to assist you every week
Imagine learning while clearing doubts with professionals already working in the field? At Apoia, this is possible
Access to open rooms with various market professionals
Expand your network
Share experiences with specialists from other fields and tackle your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
ምህዳእ ምፍላጥ: ብውጽኢታዊ ሜላታት ግጭታት ብትዕግስቲ ፍትሑ።
ምትሕልላፍ ምምሕያሽ: ንዘለዎ ጽልዋ ብምሕረትን ብንጽህናን ተጠቐሙ።
ምክልኻል ውጥረት: ኣብ ትሕቲ ጸቕጢ ብትዕግስትን ብሞያዊ መንገዲ ጽንሑ።
ፍታሕ ጸገም: መሰረታዊ ምኽንያታት ለለዩን ግብራዊ ፍታሕታት ኣተግብሩ።
ብሉጽነት ሸቃጦ: ትጽቢታት ስገርዎን ክሳዶም ብሰላም ተቐበሉ።