WFM Technician Course
What will I learn?
Improve your call center career with our WFM Technician Course (ትምህርቲ WFM ቴክኒሻን), designed to help professionals in workforce management. Learn data analysis, master service levels, and average handling time (AHT) standards. You'll learn to prepare great reports, improve scheduling, and lower costs. Understand how call centers work, use technology, and improve performance with important numbers. This course gives useful ideas to help you work better and succeed in your job.
Develop skills
Enhance your practical skills outlined below
Master data analysis: Learn how to effectively analyze call volumes and average handling time. (ምሉእ ብምሉእ ዳታ ትንተና: መጠን ጻውዒትን አማካይ ግዜ ምላሽን ብትኽክል ከመይ ጌርካ ትንተን ትምሃር)
Craft reports: Learn how to structure and present workforce management data in a clear way. (ሪፖርት ምድላው: ኣሰራርሓን ኣቀራርባን ሓበሬታ ስራሕ ሓይልን ብንጹር ከመይ ጌርካ ከም ትትርእዮ ትምሃር)
Optimize costs: Learn strategies to lower costs and manage budgets. (ወጻኢታት ምምሕያሽ: ስትራተጂታት ንምጉዳል ወጻኢታትን ምምሕዳር በጀትን ትምሃር)
Enhance scheduling: Create schedules for busy and slow times. (ፕሮግራም ምምሕያሽ: ን ግዜ ስራሕን ን ግዜ ዕረፍትን መደብ ከመይ ጌርካ ከም ትሰርሕ ትምሃር)
Boost efficiency: Lower idle time with flexible scheduling solutions. (ውጽኢት ምውሳኽ: ትርፊ ግዜ ብተለዋዋጢ መደባት ከመይ ጌርካ ከም ትውድኦ ትምሃር)
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change chapters and workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.