Customer Service: Handling Abusive Customers Course
What will I learn?
Master the art of handling abusive customers with our comprehensive course designed for call centre professionals. Enhance your communication skills with active listening, empathy, and tone management. Learn conflict resolution through negotiation, de-escalation, and problem-solving. Improve documentation with effective CRM use and accurate reporting. Prioritise self-care and stress management while understanding customer rights and company policies. Elevate your emotional intelligence and professionalism in challenging interactions. Enrol now to transform your customer service approach.
Apoia's Differentials
Develop skills
Strengthen the development of the practical skills listed below
Master active listening to enhance customer interactions.
Employ de-escalation techniques to resolve conflicts smoothly.
Utilise CRM systems for efficient record-keeping and reporting.
Develop self-regulation skills to manage stress effectively.
Understand legal aspects and customer rights in service.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can adjust the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.