Performance Analyst Course
What will I learn?
Elevate your call centre career with our Performance Analyst Course, designed to empower professionals with essential skills in data analysis and reporting. Master data cleansing, visualisation, and statistical methods to interpret trends and patterns effectively. Learn to define and measure key performance indicators, enhance communication through structured reports, and leverage time series analysis for forecasting. Gain the expertise to drive performance improvements and make data-driven decisions confidently.
Apoia's Differentials
Develop skills
Strengthen the development of the practical skills listed below
Master data visualisation: Create and interpret impactful visual reports.
Analyse performance metrics: Define and measure key call centre KPIs.
Conduct statistical analysis: Apply methods for hypothesis testing and regression.
Communicate insights effectively: Structure and present analytical findings clearly.
Identify trends and patterns: Use time series analysis for forecasting.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can adjust the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.