Telephone Operator Course
What will I learn?
Elevate your call centre career with our Telephone Operator Course, designed to enhance your skills in customer service excellence, problem-solving, and time management. Master the art of building rapport, handling difficult customers, and ensuring satisfaction. Develop effective communication strategies, including verbal and non-verbal cues, and active listening. Learn conflict resolution, professionalism, and emotional intelligence to manage stress and emotions. Join now for a practical, high-quality learning experience that fits your schedule.
Apoia's Differentials
Develop skills
Strengthen the development of the practical skills listed below
Master customer rapport: Build trust and connection with every call.
Resolve conflicts swiftly: Use negotiation and de-escalation techniques effectively.
Enhance communication: Excel in verbal, non-verbal, and active listening skills.
Optimise time management: Prioritise tasks and handle calls efficiently.
Boost emotional intelligence: Manage stress and empathise with customers.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can adjust the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.