Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Elevate your call centre career with our Telephone Operator Course, designed to enhance your skills in customer service excellence, problem-solving, and time management. Master the art of building rapport, handling difficult customers, and ensuring satisfaction. Develop effective communication strategies, including verbal and non-verbal cues, and active listening. Learn conflict resolution, professionalism, and emotional intelligence to manage stress and emotions. Join now for a practical, high-quality learning experience that fits your schedule.
Live mentoring sessions weekly
Count on our team of specialists to assist you weekly
Imagine learning something while clearing your doubts with experienced professionals? At Apoia, this is possible
Have access to open sessions with various market professionals
Expand your network
Exchange experiences with specialists from other fields and resolve your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Master customer rapport: Build trust and connection with every call.
Resolve conflicts swiftly: Use negotiation and de-escalation techniques effectively.
Enhance communication: Excel in verbal, non-verbal, and active listening skills.
Optimise time management: Prioritise tasks and handle calls efficiently.
Boost emotional intelligence: Manage stress and empathise with customers.