Call Center Supervisor Course
What will I learn?
Take your career to the next level with our Call Centre Supervisor Training. It's designed to give you the skills you need to succeed. Learn how to use key performance indicators (KPIs) to make your team more efficient and keep customers happy. You'll also learn how to handle difficult situations (escalations) with good communication and teamwork. We'll tackle common problems like people leaving the job too quickly and keeping the quality of service high. Plus, you’ll learn how to make things better using Six Sigma, Lean Management, and new technologies. You’ll be able to make proper plans with clear goals and manage resources well. Come and join us to improve your supervision skills today!
Apoia's Unique Features
Develop skills
Enhance the development of the practical skills listed below
Master KPIs: Make your team work better and keep customers happy.
Resolve Escalations: Handle customer problems well and find solutions.
Optimize Processes: Use Six Sigma and Lean management to improve how things are done.
Enhance Communication: Get good at working with your team.
Action Planning: Know how to use resources well and set clear goals.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and workload.
- Select which chapter to begin with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can include
You can generate additional chapters like the examples below
This is a free course, aimed at personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.