Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Take your career to the next level with our Call Centre Supervisor Training. It's designed to give you the skills you need to succeed. Learn how to use key performance indicators (KPIs) to make your team more efficient and keep customers happy. You'll also learn how to handle difficult situations (escalations) with good communication and teamwork. We'll tackle common problems like people leaving the job too quickly and keeping the quality of service high. Plus, you’ll learn how to make things better using Six Sigma, Lean Management, and new technologies. You’ll be able to make proper plans with clear goals and manage resources well. Come and join us to improve your supervision skills today!
Live mentoring rooms weekly
Count on our team of specialists for assistance each week
Imagine learning something while resolving your queries with professionals already in the field? At Apoia, this is a reality
Gain access to open rooms with various market professionals
Expand your network
Exchange experiences with specialists from different fields and address your professional challenges.
Learning outcomes
Enhance your development of the practical skills listed below
Master KPIs: Make your team work better and keep customers happy.
Resolve Escalations: Handle customer problems well and find solutions.
Optimize Processes: Use Six Sigma and Lean management to improve how things are done.
Enhance Communication: Get good at working with your team.
Action Planning: Know how to use resources well and set clear goals.