Complaint Resolution Technician Course
What will I learn?
Take your call centre career to the next level with our Complaint Resolution Technician Training Programme. Learn the best ways to serve customers, including how to build trust and handle difficult customer conversations well, so they are happy. Improve how you talk to people by listening carefully and showing you care. Get the technical know-how about internet services so you can fix problems properly. Develop ways to solve problems and learn how to write down what happens during interactions so things can keep improving. Join now and become a professional at resolving complaints quickly and well.
Apoia's Unique Features
Develop skills
Enhance the development of the practical skills listed below
Build customer trust: Learn how to make customers believe in you and stay loyal.
Manage tough talks: Learn how to handle difficult conversations with customers calmly and professionally.
Troubleshoot internet issues: Find and fix internet problems quickly.
Develop practical solutions: Create good ways to solve customer complaints.
Analyze service data: Look at information to find out what's happening and make things better.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and workload.
- Select which chapter to begin with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can include
You can generate additional chapters like the examples below
This is a free course, aimed at personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.