Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Take your call centre career to the next level with our CRM Systems Technician Course. It's designed to make you a proper expert at making CRM systems work their best for maximum output. You'll go deep into how CRM systems are built, find the areas where the system dey fall short, and learn about all the important things they can do, specially made for call centres. Keep up with all the new CRM technology and learn how to run good training sessions. You go master how to analyse data, set benchmarks for success, and put in place ways to always make things better. Get real, practical skills in testing, quality control, and adding new things to the system without any problems. Join now and change how you do CRM!
Live mentoring rooms weekly
Count on our team of specialists for assistance each week
Imagine learning something while resolving your queries with professionals already in the field? At Apoia, this is a reality
Gain access to open rooms with various market professionals
Expand your network
Exchange experiences with specialists from different fields and address your professional challenges.
Learning outcomes
Enhance your development of the practical skills listed below
Make CRM systems work better so the call centre performs well.
Find and fix the things wey dey make the CRM system not work properly so things run smoothly.
Check the CRM features to make the call centre work faster and better.
Prepare training materials so people can use the CRM system well and get support.
Put in place ways to always improve things, using the information wey we get from the data.