Customer Experience Course
What will I learn?
Sharpen your skills for call centre work with our Customer Experience Training Programme. It's designed to give you a proper understanding of how to deal with customers. You go learn important things like the difference between customer experience and customer service, how to measure if you dey do well with KPIs, and how to use customer feedback to improve. You go stay on top of your game with knowledge about AI, automation, and how to support customers on all platforms (omnichannel). You go learn how to make plans wey you can use to make communication better, make interactions personal, and make response times sharp. Join us and become a master of giving customers proper satisfaction.
Apoia's Unique Features
Develop skills
Enhance the development of the practical skills listed below
Become a Customer Experience Expert: Learn the real difference between customer service and customer experience.
Analyze KPIs Well Well: Track and understand the important performance numbers.
Make Communication Top-Notch: Improve the ways you dey talk to customers so communication go be better.
Make Interactions Personal: Deal with each customer in a special way wey go suit their needs.
Make Response Times Sharp Sharp: Respond to customer questions and complaints quickly.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and workload.
- Select which chapter to begin with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can include
You can generate additional chapters like the examples below
This is a free course, aimed at personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.