Customer Experience Specialist Course
What will I learn?
Carry your call centre work to the next level with our Customer Experience Specialist Training Programme. Become a master at making strategy by putting change management in place and creating ways of doing things that put the customer first. Sharpen your talking skills with listening well and talking proper. Learn how to gather and check feedback, draw customer journeys, and find where things dey touch. Get understanding about how call centres dey work, overcome problems, and make performance measures better. Plan and do things sharp sharp by setting KPIs and handling things well.
Apoia's Unique Features
Develop skills
Enhance the development of the practical skills listed below
Master change management to make customer experiences better.
Create ways of doing things that put the customer first for call centres.
Be good at listening well and talking clear.
Check feedback to make things better all the time.
Draw customer journeys to find and solve where things dey pain.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and workload.
- Select which chapter to begin with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can include
You can generate additional chapters like the examples below
This is a free course, aimed at personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.