Customer Service: Soft Skills Fundamentals Course
What will I learn?
Take your call center work to the next level with our Customer Service: The 'Fine Fine' Soft Skills Course. Learn to 'feel' the customer by understanding what they are going through and connecting with them 'inside'. Improve how you talk to people by using the right words, body language and keeping things short and clear. Learn how to handle customers who are 'vex' by calming them down and managing what they expect. Develop ways to solve problems and listen well so you can find out what customers really need. Promise yourself to keep improving by thinking about yourself and setting goals. Join now for learning that is practical and top quality.
Apoia's Unique Features
Develop skills
Enhance the development of the practical skills listed below
Learn to 'feel' the customer: Connect with customers emotionally for better service.
Following up properly: Make sure customers are happy by following up at the right time.
Talking clear clear: Improve how you talk and use body language when interacting with people.
Calming people down skills: Resolve disagreements with upset customers in a calm manner.
Listening with your 'ears on the ground': Understand what customers need by listening carefully.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and workload.
- Select which chapter to begin with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can include
You can generate additional chapters like the examples below
This is a free course, aimed at personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.