Customer Service: Soft Skills Fundamentals Course
Content consistently updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Take your call center work to the next level with our Customer Service: The 'Fine Fine' Soft Skills Course. Learn to 'feel' the customer by understanding what they are going through and connecting with them 'inside'. Improve how you talk to people by using the right words, body language and keeping things short and clear. Learn how to handle customers who are 'vex' by calming them down and managing what they expect. Develop ways to solve problems and listen well so you can find out what customers really need. Promise yourself to keep improving by thinking about yourself and setting goals. Join now for learning that is practical and top quality.
Live mentoring rooms weekly
Count on our team of specialists for assistance each week
Imagine learning something while resolving your queries with professionals already in the field? At Apoia, this is a reality
Gain access to open rooms with various market professionals
Expand your network
Exchange experiences with specialists from different fields and address your professional challenges.
Learning outcomes
Enhance your development of the practical skills listed below
Learn to 'feel' the customer: Connect with customers emotionally for better service.
Following up properly: Make sure customers are happy by following up at the right time.
Talking clear clear: Improve how you talk and use body language when interacting with people.
Calming people down skills: Resolve disagreements with upset customers in a calm manner.
Listening with your 'ears on the ground': Understand what customers need by listening carefully.